Hooga Playroom (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us.

This policy applies to visitors of our website, wholesale customers, trade partners, and anyone who communicates with Hooga Playroom.

1. What Personal Data We Collect

We may collect and process the following personal data:

a) Information you provide to us

  • Name
  • Company name
  • Billing and delivery address
  • Email address
  • Telephone number
  • VAT number (for B2B customers)
  • Account login details (for wholesale customers)
  • Order and payment information
  • Any information you provide when contacting us

b) Information collected automatically

  • IP address
  • Browser type and version
  • Pages visited on our website
  • Time and date of visits
  • Cookies and similar technologies

2. How We Use Your Personal Data

We use your personal data to:

  • Process and fulfil orders
  • Manage trade and wholesale accounts
  • Communicate about orders, products, or services
  • Provide customer support
  • Send marketing communications (where consent has been given)
  • Improve our website and services
  • Comply with legal and regulatory obligations

3. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contractual necessity – to fulfil orders and manage accounts
  • Legal obligation – for accounting, tax, and compliance purposes
  • Legitimate interests – to operate and improve our business
  • Consent – for marketing communications (where required)

4. Marketing Communications

We may send you marketing emails if:

  • you have opted in, or
  • you are an existing customer and the marketing relates to similar products.

You can opt out at any time by clicking the unsubscribe link in our emails or contacting us directly.

5. Sharing Your Personal Data

We only share your data where necessary, including with:

  • Delivery and logistics partners
  • Payment service providers
  • IT, website hosting, and e-commerce platforms
  • Professional advisers (accountants, legal advisers)
  • Regulatory or law enforcement authorities where required by law

We never sell your personal data to third parties.

6. International Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, alteration, or disclosure.

Access to personal data is limited to those who need it for business purposes.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure of your data
  • Restrict processing of your data
  • Object to processing
  • Request data portability
  • Withdraw consent at any time (where processing is based on consent)

To exercise your rights, please contact us at [info@hoogaplayroom.com].

10. Cookies

Our website uses cookies to improve functionality and user experience.
 For more information, please see our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

📧 [info@hoogaplayroom.co.uk]